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Clarent360's ServiceNow practice covers the full lifecycle of platform value — keeping your environment healthy and current, and building the internal capability your team needs to own it. Both services work independently or together.
Continuous platform administration, optimisation and support — keeping every layer of your ServiceNow environment performing at full capability as your organisation evolves.
Practical, role-specific training built against your actual platform configuration — so your team learns the ServiceNow they will use, not a demo environment that looks nothing like their daily work.
Incident, problem, change and service request management. Service catalogue, SLA management and self-service portal configuration and operation.
Security Incident Response, Vulnerability Response, Threat Intelligence and SOAR automation — integrated with Defender, Sentinel, CrowdStrike and Splunk.
Risk Management, Policy Management, Compliance Management and Audit Management — mapped to ISO 27001, Essential Eight and NIST.
Executive dashboards, operational KPIs, process performance reporting and compliance evidence generation for every stakeholder level.
Connections to Microsoft Defender, Sentinel, Entra ID, RSA Archer, Qualys, Tenable, CrowdStrike, Splunk, Active Directory and more.
Configuration management database hygiene, asset data quality and CMDB-driven vulnerability and risk workflow accuracy.
Most ServiceNow partners stop at implementation. Clarent360 manages the platform as it evolves and trains your team to own it. Here is how our services connect across the lifecycle.
We configure and deploy ServiceNow modules tailored to your workflows, integrate with your existing tooling and produce full documentation from day one.
Talk to us about implementationWe monitor, patch, optimise and govern your platform on an ongoing basis — keeping it current, effective and aligned to your evolving compliance obligations.
Explore Managed SolutionsWe build the internal capability your team needs to use, own and evolve the platform through role-specific training delivered on your actual environment.
Explore Training SolutionsServiceNow partners are common. Practitioners who understand ITSM, SecOps and GRC at depth — and who stay after implementation — are not.
Our team implements and manages SecOps and GRC modules with the same rigour as ITSM — because security workflows and compliance evidence are as important as the ticket queue.
Every engagement produces runbooks, configuration baselines and reference guides. You own the knowledge, not just the platform.
We monitor and resolve platform issues before they reach users — not after your team raises a support ticket. Managed services that wait for problems are not management.
Every training program uses your instance, your workflows and your naming conventions. Participants learn what they will actually use.
Implementation, management and training are not three separate offerings — they are connected. When the same team handles all three, there is no knowledge gap and no version of the platform only the vendor understands.
Three managed service tiers and three training delivery formats — structured to match your internal capability and constraints rather than forcing a fixed model.
"ServiceNow only delivers its full value when it is managed well and when the people using it actually know how. Clarent360 covers both."CLARENT360 — SERVICENOW PRACTICE