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ServiceNow Managed Solutions
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Without dedicated management, ServiceNow configurations become inconsistent, workflows break down, and the productivity gains of the initial implementation erode. Clarent360's managed service keeps every layer of your platform operating at full capability.
Continuous visibility into platform performance, integration status and workflow behaviour — before issues affect users.
End-to-end patch lifecycle from non-production testing through to production deployment with rollback planning.
Every configuration change is tested, approved and documented — nothing changes without a record and a rationale.
Active monitoring and maintenance of all integrations — responding to failures and evolving connections as tooling changes.
Playbooks, control frameworks and risk registers kept current as your obligations and environment evolve.
Regular advisory on platform improvements, new capabilities and configuration optimisations — not just reactive support.
Three structured tiers matched to your internal capability and platform complexity. All tiers include access to Clarent360's ServiceNow team, documented service standards and monthly reporting.
| Service Component | Foundation | Standard | Advanced |
|---|---|---|---|
| Platform health monitoring | ✓ | ✓ | ✓ |
| Break-fix and incident support | ✓ | ✓ | ✓ |
| Patch and upgrade management | ✓ | ✓ | ✓ |
| Monthly reporting | ✓ | ✓ | ✓ |
| Configuration change management | — | ✓ | ✓ |
| Workflow enhancements | — | ✓ | ✓ |
| Integration support and maintenance | — | ✓ | ✓ |
| Quarterly business review | — | ✓ | ✓ |
| New module configuration | — | — | ✓ |
| GRC and SecOps optimisation | — | — | ✓ |
| Proactive improvement advisory | — | — | ✓ |
| Annual platform assessment | — | — | ✓ |
Clarent360 manages the full ServiceNow stack — from core infrastructure health through to the security, risk and compliance modules that your organisation depends on.
Continuous visibility into your ServiceNow environment — catching issues before they reach users.
ServiceNow releases frequent updates. We manage the full lifecycle so you stay current and secure.
Governed change management for every platform update — tested, documented and auditable.
Keeping your integrations operational as third-party platforms evolve and requirements change.
Security workflows, playbooks and detection logic kept effective and aligned to the threat environment.
Risk registers, control frameworks and audit workflows kept current as obligations evolve.
Every managed service engagement includes structured reporting and regular reviews — keeping stakeholders informed and ensuring the service is delivering measurable outcomes.
Platform health summary, incident log, change activity, integration status, patch currency and open improvement items.
Service performance review, roadmap discussion, upcoming platform changes and strategic improvement recommendations.
Comprehensive review of configuration health, utilisation, integration status and alignment to current organisational needs.
Every managed service engagement produces both an operationally healthy platform and the documentation that gives your team, auditors and leadership confidence in how it is managed.
Our team understands ServiceNow across ITSM, SecOps and GRC — not just platform administration basics. Here is what that means for your managed service engagement.
| Platform expertise, not generic IT support | Our consultants have implemented and managed ServiceNow environments across security, risk and IT operations — not just basic administration. |
| Proactive, not reactive | We identify and resolve issues before they affect users — not after your team logs a support ticket. |
| Governed change management | Every configuration change is tested, approved and documented. Nothing changes without a record and a rationale. |
| Security and compliance alignment | We keep your ServiceNow GRC and SecOps modules aligned to your evolving regulatory obligations — not just the core platform. |
| Flexible engagement model | Three tiers to match your internal capability — from essential support through to full platform management and strategic advisory. |
| Connected to your implementation | If Clarent360 implemented your platform, managed services is a seamless continuation — with no knowledge transfer gap. |
"Your ServiceNow environment should grow with your organisation. Clarent360 managed services ensure the platform keeps working at full capability — not just on the day it went live."CLARENT360 — SERVICENOW PRACTICE
Contact the Clarent360 team to discuss your platform management requirements and identify which service tier is the right fit for your organisation.